We want to thank each of you for your patience and understanding during this unprecedented time in our world's history. How you have been willing to adapt to a "new normal" for your banking needs has been something that we appreciate and will remember for many years to come.
In response to the Arkansas mask mandate being lifted, we are excited to announce that we will soon be reopening our lobbies with new safety measures in place.
Q: When will we open our lobbies?
A: We have made the decision to reopen our bank lobbies on Monday, April 19th.
Q: Why the delay in opening?
A: Just as we make a commitment to you, each day, to deliver the products, services, and experience that you expect and deserve; we also make a commitment to "do right" by our bank family. April 19th provides us with the time needed for those who have received a COVID vaccine to develop sufficient antibodies for safe, daily interaction with others.
Q: What should you expect in our lobbies when we reopen?
A: Your experience will be very similar to those you currently encounter in other places. You will find hand sanitizer for your use, floor decals encouraging physical distancing, plexiglass at all teller windows to keep you and our bank team safe, as well as plexiglass protection on all office desks in customer-contact areas. Above all this, you will receive a friendly smile and a warm greeting in our lobbies. We have waited over a year to see each of you!
New Branch Hours
Over the last year, we have been able to successfully serve our customers, even with our lobbies closed, thanks to our QūB technology. All FAB&T branches are now equipped with QūB, allowing you to speak with a live account representative, without leaving the comfort of your vehicle. Even though our lobbies will once again be open, we encourage you to continue to use our QūB for your banking needs. As a reminder, QūB is available with live customer service seven days a week, from 6am to 8pm Monday through Friday, and 10am to 3pm On Saturday and Sunday.
To streamline our lobby branch operating hours, all branch lobbies will now be open Monday through Friday from 8:30 am until 4:00 pm, with the exception of two branches. Our Highway 5 branch (3166 Hwy 367S) in Cabot, and our West branch (2519 West Main) in Jacksonville will be accessible by appointment only. Some branches will be open on Saturdays from 9:00 am until 12:00 pm as well. Our drive through lanes will still be open until 4:30 pm at some branches, and 5:00 pm at most branches Monday through Friday. To view the hours of your nearest branch, please visit our locations page.